HangRx is fully integrated with PioneerRx, giving your team an automated, light-guided will-call system that simplifies storage and retrieval, reduces lost or misplaced prescriptions, and makes return to stock easier—all within the workflow they already use.
Will-call should feel like part of your PioneerRx workflow—not another disconnected system for staff to manage.
See How HangRx Works with PioneerRx
These two short videos follow the everyday will-call workflow—from receiving a prescription to locating it when the patient arrives.
When a Prescription Arrives at the Pharmacy
See how pharmacy staff use PioneerRx and HangRx to assign a bag and place a filled prescription into will-call.
When a Patient Arrives for Pickup
See how staff locate the correct prescription, select “Light Bag,” verify it and complete pickup.
More Than Faster Pickup
HangRx also helps PioneerRx pharmacies:
- Keep multiple prescriptions for one patient together in a single bag
- Reduce lost or misplaced prescriptions caused by split or incorrectly filed bags
- Locate unclaimed prescriptions quickly for return to stock
A Smooth Transition to PioneerRx and HangRx
Smith Rexall Drugs transitioned to PioneerRx and HangRx at the same time. Logan, a pharmacist at Smith Rexall Drugs, explains what the pharmacy’s will-call process looked like before HangRx, how the installation worked and how the two systems fit into the pharmacy’s daily workflow.
Easy for Pharmacy Staff to Learn—and Use
One of the biggest concerns pharmacy owners have about changing a workflow is whether their technicians will resist another new system. Melissa, Pharmacy Tech Manager at Smith Rexall Drugs, explains how her team adjusted to HangRx and why they now prefer it to their previous will-call process.
Recommended by the Pharmacy Team
Hear directly from the Smith Rexall Drugs team about their experience using HangRx with PioneerRx—and why they would recommend it to other pharmacies.
Frequently Asked Questions About HangRx and PioneerRx
How long do installation and staff training take?
HangRx installation and training are completed remotely and designed to avoid unnecessary disruption to pharmacy operations. Staff training generally takes less than one hour.
Does HangRx require a traditional numbered or alphabetical bin system?
No. Most pharmacies hang bags within broad alphabetical sections, but HangRx does not require prescriptions to be sorted into individual alphabetical or numbered bins.
Can HangRx help with multiple prescriptions and return to stock?
Yes. HangRx can consolidate multiple prescriptions for one patient into a single bag and helps staff locate unclaimed prescriptions quickly for return to stock.
Talk with a HangRx specialist about your current will-call workflow and whether HangRx is a good fit for your pharmacy.