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Pharmacy queue management

Let patients wait anywhere. Serve them when you're ready.

Patients scan a code and wait wherever they like: an aisle, the lobby, or their car. Your team notifies each one with a tap.
Book a demo Start a 14-day free trial
HIPAA compliant 14-day free trial No app download for patients
DisplayRx pharmacy Work Queue on desktop with a patient ready notification on a phone

Your team is managing more than a line

Pickups, consults, vaccines, the phone, and the drive-thru, all at once.
  • What your staff sees

    Notify patients you're ready, right from the Work Queue.

    One tap on Notify updates the patient's phone wherever they're waiting: in an aisle, in your lobby, or parked outside the drive-thru.
    • Help whoever's ready next, not just whoever came first
    • Add walk-ins to the same line
    • See who helped each patient: everyone has their own 6-digit PIN
    • Add your own check-in questions and see the answers here
    DisplayRx Work Queue on a desktop with a patient ready notification on a phone
What your patients see

No app. No account. Checked in from your phone.

Patients see they're checked in, not forgotten, from the moment they scan. Shown with default settings. Visit options, check-in questions, messages, and branding are all yours to customize.
  • Patient scanning a DisplayRx QR code with their phone camera

    1

    Scan the code

    With the phone's camera, at your door or drive-thru window.
  • Patient choosing a visit type such as pickup or vaccine on their phone

    2

    Choose a visit

    Pick up, drop off, vaccine, or talk to the pharmacist.
  • Patient checking in with name and birthday on their phone

    3

    Check in

    Name and birthday. The same quick screen for every visit.
  • Patient viewing their ticket number and wait status on their phone

    4

    Wait anywhere

    Their ticket number and status, right on their phone.
QR code to check in at the Hiatt Care Pharmacy DisplayRx demo
Try it yourself

Check in at our demo pharmacy.

Scan the code on your phone to check in at Hiatt Care Pharmacy. Use any name and a made-up birthday. You can skip the phone number.
Open the demo check-in Start my free trial

While they wait, share what matters.

While patients wait, their phone shows the information you want them to know: flu shots, this week's sale, free delivery. They keep their place in line while they browse your aisles, and you can schedule seasonal messages to start and stop on their own.
Phone screen showing While you wait messages in DisplayRx
Pharmacy message promoting free prescription delivery
Pharmacy message promoting walk-in flu shots
Pharmacy message promoting 20% off vitamins and supplements
While you wait messages on a patient's phone: delivery, flu shots, and weekly sales

Start with what fits your pharmacy

Most pharmacies start here
Phone check-in
  • No app, no account
  • Scan at your door or drive-thru window
  • Answer the questions your team needs
  • Shows your announcement while they wait
  • See on their phone when it's their turn
  • Separate QR codes for drive-thru or vaccine lines
Waiting-area screen (optional)
  • Included in your plan (up to 2 screens). Use any TV or monitor you already have.
  • Shows queue numbers by default, never birthdates or addresses
  • Shows when it's their turn and which window to go to
  • Shows your hours, services, and announcements alongside the queue
  • Text sized to your screen and room
or Both
Phone check-in and a waiting-area screen, working together.
Running a clinic? DisplayRx handles check-in and queue management for clinics, too. See how it works →
Have a drive-thru? See how it keeps your drive-thru moving →

Add a waiting-area screen

Choose what your queue shows, like visit reason, wait time, or which window to go to. Then share your hours, services, and reminders alongside it, and schedule seasonal messages, like flu shots or holiday hours, to go live and end automatically.
  • Private by default. By default, all a patient sees is a queue number, and nothing else.
  • You can also show an initial and the last 4 digits of a phone number, if you'd rather
  • Birthdates, addresses, and other personal details never appear on the screen
DisplayRx waiting-area screen in split view with queue numbers and opening hours
Run it split, with your hours and slides next to the queue, or full screen, with one view at a time.
For drive-thru pharmacies

Keep your drive-thru moving.

  • One slow order no longer blocks the line
  • Patients wait in a parking spot instead of a car line
  • No extra work for your team
See how it works for your drive-thru →
  • Driver scanning QR code at the drive-thru window
    Scan at the window
  • Cars parked while waiting for prescriptions
    Park anywhere
  • Pharmacist handing prescription through drive-thru window
    Pull back up
Privacy

We're HIPAA compliant.

The screen shows queue numbers by default, or an initial and the last 4 digits of a phone number.
  • We sign a Business Associate Agreement (BAA) with your pharmacy
  • The screen shows queue numbers by default. If you'd rather, you can show an initial and the last 4 digits of a phone number instead
  • Birthdates, addresses, and other personal details never appear on the screen
  • Staff sign in with their own 6-digit PIN, so you can see who helped each patient
  • Patient information is encrypted in transit and at rest
  • Every view, export, and change is recorded in an audit log
  • Staff are signed out automatically when a screen sits idle
  • Staff use multi-factor sign-in, so a password alone is not enough to get in
  • We run regular risk assessments and fix what we find
Pricing

Simple pricing. Start today.

One price per location, and no hardware needed to start.
Most pharmacies start here
DisplayRx
$99.00 per location / month
Everything you need to run your line: phone check-in and the Work Queue.
  • Phone check-in
  • One Work Queue
  • Custom check-in questions
  • Dashboard and reporting
  • Branding and scheduled slides
  • Waiting-area screens
  • Add text alerts (+$19/mo)
No hardware needed. Use a tablet, phone, or waiting-area screen you already have.
Start 14-day free trial
14 days free No credit card required
Integrations & multi-location
Starting at $149.00 per location / month
Everything in DisplayRx, connected to your pharmacy system or rolled out across your locations.
  • Everything in DisplayRx
  • Pharmacy system integration
  • Multi-location rollout
  • Centralized administration
  • Custom requirements
  • Add text alerts (+$19/mo)
Setup is quoted based on your pharmacy system and locations.
Talk to sales
Or call (801) 754-1297
Add text alerts
Patients get a text when it's their turn, even if they've closed the page. Recommended for drive-thru pharmacies.
+$19.00 per location per month
1,000 texts included,
3¢ each after

3-step sign-up and go live today

  • 1

    Create your account
    Click Start my free trial, enter your information, and verify your email.

  • 2

    Set up your pharmacy
    Add your hours and logo, choose phone check-in, a waiting-area screen, or both, then print your poster.

  • 3

    Open the Work Queue
    Everyone gets their own 6-digit PIN, so you can see who helped each patient.

Frequently asked questions

Make the wait easier to manage for everyone

Run your line from one Work Queue, and show patients when it's their turn on their phone, on a waiting-area screen, or both.
Start my free trial Book a demo
14 days free, starting when you go live No credit card required
Questions? Call (801) 754-1297